Refund Policy

At Rolextracts, we stand behind the quality of our products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds:

1. Product Condition: To be eligible for a refund, items must be returned in their original packaging, unused, and in the same condition that you received them.
2. Time Frame: You have 30 days from the date of purchase to request a refund.

How to Request a Refund:

1. Contact Us: Please email our customer service team at support@rolextracts.com with your order number and reason for the return.
2. Return Authorization: Once your request is approved, we will provide you with a return authorization and shipping instructions.
3. Shipping: You will be responsible for covering the shipping costs to return the item. We recommend using a trackable shipping service to ensure the product reaches us safely.

Refund Process:

1. Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our refund eligibility criteria.
2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
3. Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider.

Non-Refundable Items:

• Sale items or special promotions
• Gift cards

Exchanges:

If you received a defective or damaged product, we will gladly exchange it for the same item. Please contact our customer service team to arrange an exchange.